Privacy Policy

Protecting your privacy is paramount. We collect and use your data transparently, never sharing it with third parties for marketing. Our cookie policy is explained, giving you control. While we may link to third-party sites, their practices aren't our responsibility. We comply with data protection laws and continually update our policies. Your trust matters; your privacy is our commitment. Contact us for queries.

This policy (together with our Terms and Conditions Policy and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For collecting data covered by The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) the Data Controller is Janire Denny-Arzalluz.

Information We Collect
Personal details: Your full name or nickname that you have used in Eventbrite/WhatsApp/Consent form. Address: We may also require your address to post welcome packs or other goodies, this is optional and you can decline at any point.

Sensitive data: On every event we kindly request from you personal information that is more sensitive, such as: Full name, date of birth, address, mobile number, medical conditions, medication, allergies, dietary requirements, next of kin contacts - this is only requested and used with your consent - this also applies to anyone else on the same booking when such information is provided.

Payment details: When you purchase a service from Ray Of Sun Adventures, your payment is made with the help of a third party agent serving as an intermediary in the process. Some of your data such as your full name and email address will be processed to finalise your booking and may be further used solely for communication purposes relating to the event. Further details about bank payments from you and other details of products and services you have purchased from us are also processed at discretion for the purposes of booking and accounting. We limit any sensitive personal data we collect to the minimum possible. Unless we have a specific lawful reason to use this information, we will ask for your consent to collect it.

Communication: If you contact us through email, via WhatsApp or any other means, we may collect and retain the communication history for reference and improvement of our services.

Cookies, Affiliate Links and Tracking Technologies: Ray Of Sun Adventures uses cookies and similar technologies to enhance your experience, personalise content, and analyse website traffic. You have the option to manage cookie preferences through your browser settings. This site uses affiliate links; this means if you purchase an item after clicking through from a link we’ve included in a post, we will get a very small commission. This does not cost you anything extra.

Use of Information
Account Management: Your information is used to create and maintain your account, allowing you to access events and exclusive content.

Event Bookings: We utilise your data to process event bookings and manage attendance, ensuring a smooth experience for participants.

Personalisation: With your consent, we may use your data to personalise content, recommendations, and offers based on your preferences and interests.

Communication: We may use your contact information to send important updates, newsletters, and promotional materials. You can opt-out of marketing communications at any time.

Data Sharing: Third-Party Service Providers: To improve our services, we may share your data with trusted third-party service providers, strictly for event management, data analysis, and customer support purposes. In order to provide you with our services, we may share your personal information with third parties such as accommodation providers, transport companies, activity providers. All third parties are required to equally respect your privacy and to treat your personal data in accordance with the law.

Legal Requirements: In certain circumstances, we may disclose your information to comply with legal obligations, enforce our policies, protect our rights, or respond to lawful requests.

Data Security: We employ industry-standard security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage can be guaranteed to be 100% secure, and we cannot ensure or warrant the absolute security of your information.

Data Retention: We will only keep your personal data for as long as necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any legal accounting or reporting requirements. By law we have to keep basic information about booking and our customers for six years for legal claims and tax purposes.

Third-Party Links: Ray Of Sun Adventures may contain links to external websites or services that are not operated by us. Please note that we have no control over the content or practices of these sites and are not responsible for their privacy policies. We encourage you to review the privacy policies of those websites. You acknowledge and agree that we shall not be responsible or liable for any damages or losses arising from the use of any third-party websites.

Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes through the Website or email. It is your responsibility to review the Privacy Policy periodically.

By using Ray Of Sun Adventures, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and disclosure of your information as described herein.

Effective date: 18th July 2023

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at rayofsunadventures@gmail.com