❓FAQs – We’ve Got You!
Got questions? We’ve got answers (and if we don’t, we’ll happily go full mountain goat to find them for you).
Below you’ll find answers to some of our most frequently asked questions — from what to pack to how to book.
If your question isn’t covered, no stress — just get in touch and we’ll get back to you!
Let’s make sure you’re all set for adventure!
Frequently asked questions
Absolutely! Around 90% of our participants are solo hikers and adventurers. We pride ourselves on bringing together like-minded people to create laughs, memories, and friendships. There’s no need to feel nervous about joining us for the first time or trying a new outdoor activity – you’ll be in great company!
We don’t set an upper age limit—if you’re able and willing to safely participate in our experiences, you’re very welcome to join.
Some of our walks and events do allow under-18s, but minors must always be accompanied by their parent or guardian, as Ray of Sun Adventures does not hold an AALA Licence.
We closely monitor weather conditions using specialist mountain forecasts. If the forecast predicts dangerous conditions, we will notify you by 4 pm the day before the event, or ideally 24 hours in advance where possible.
Weather in mountainous regions can change rapidly. If it’s just rain, the event will likely go ahead. However, if conditions deteriorate significantly on the day, the guide may alter the route or, in rare cases, cancel the event. If an event is cancelled due to weather, an alternative date will be arranged.
For mountain days, you should have a basic level of fitness to handle being on your feet for 6+ hours over potentially rough terrain. We understand that many participants book guided hikes due to limited experience, so we don’t expect you to be super fit.
Each event is graded from beginner to advanced—please choose an event suitable for your ability and experience. You will also need to complete a medical waiver acknowledging the risks involved in outdoor activities.
Check out our Hiking Difficulty Grading System for more information about how we grade our hikes.
Each hike and event has a different meeting time and location. Please check the "Location and Meeting Time" section on the specific event page for details on where and when to meet.
Yes! We’ve launched The Sunshine Collective, our brand-new loyalty programme that rewards you for adventuring with us. You’ll earn Rays (our little sunshine points ☀️) every time you book a hike, RSVP to an event, or even just follow us on social media.
Here’s how it works:
🌟 Earn Rays by:
Booking events (1 Ray per £1 spent)
RSVPing to an event (10 Rays)
Signing up to our site (50 Rays)
Celebrating your birthday (50 Rays)
Following us on social media (10 Rays)
✨ Redeem Rays for rewards:
50 Rays = 10% off any event!
So the more you adventure, the more you save! 🎉
Join The Sunshine Collective and start earning today!!
Dogs are permitted on some of our hikes. They must be well-behaved around strangers and other dogs and kept on a lead at all times. Owners must be responsible for their dog throughout the hike, ensuring they leave no trace and bring poo bags to clean up after them. Please contact us to check which routes are suitable for dogs before booking.
Some meeting points have toilet facilities, and this information is included on the event page. However, we cannot guarantee availability, so please plan accordingly.
Please refer to our Terms and Conditions page for full details.
A detailed kit list is provided for each event. Check out our blog on the Essential Hiking Kit List for details of what is expected and recommended for you to bring. .
Not necessarily! Our hikes are graded from beginner to advanced. If you're new to hiking, we recommend booking a beginner-friendly event. Check out our Hiking Difficulty Grading System to understand how our hikes are graded!
You can book directly through our website. Once booked, you’ll receive a confirmation email with all necessary details.
Yes, we can arrange private hikes for individuals, groups, or corporate teams. Contact us here for more information.
Yes! We offer gift vouchers that can be redeemed against any of our hikes and experiences. Head to the Gift A Hike page!
Payments for day trips and events are non refundable, however if you can no longer make the event you are welcome to sell your ticket via the Facebook or WhatsApp groups or other means. You will need to inform us once payment has been received to let us know the name of the person who has bought your ticket.
No, participants are responsible for getting to and from the start location. However, we encourage car-sharing in our community where possible and offer advice on the best public transport routes for each event.
We aim to be as inclusive as possible. Please contact us to discuss specific needs, and we will do our best to accommodate.
No-shows are non-refundable. Please refer to our Terms and Conditions for further details.
Our guides are first aid trained and will assist you. However, participants must accept personal responsibility for their fitness and safety.
